Murfy

Solution: Electronic repair. Owner: Murfy. Strategy: Repair and refurbishment.

Washing machine

Description

Murphy technicians work across France offering on-demand and ongoing repair. The company prioritises devices with expire warranties and accepts donations of devices, which are repaired and resold in its shop.

Murfy offers a self-diagnostic tool to help people identify faults themselves. Items can be repaired by the owners or a Murfy expert. If Murfy cannot repair a device, they offer a refurbished model instead.

Location

Based in Paris and operating across France.

Scale

Over 200 employees.

Potential circular economy impact

Repairing white goods and other devices extends their lifespan. Murfy provides a scaled-up approach, helping to prevent many items from reaching the end of their life.

What’s involved?

People: Staff to manage the website and user requests; repair expert.

Resources: Transport; storage space.

Technology: Diagnostic equipment; website.

Implementation: Setting up a self-diagnostic tool; monitoring customer requests; carrying out diagnosis and repair.

More information

Murfy website